*Is it safe to shop online?
As per Dubai Health Authority guidelines, “there is no scientific evidence until now, which proves that COVID-19 can be transmitted through products”.
*What measures are you taking to ensure customer safety?
We are monitoring the situation closely and are taking precautionary measures including:
Ensuring drivers sanitize their hands before and after all deliveries.
Daily sanitization of all Mydubaistore locations, including our warehouse & offices
Temperature checks for Mydubaistore delivery drivers, warehouse staff and all Mydubaistorei employees.
*Are orders still being shipped?
Orders are currently being shipped as usual.
*Are there any delivery delays?
We’re working closely with our service providers to ensure that you get your order on time but due to the restrictions imposed there can be some delay.
*Are shipments sanitized?
All Mydubaistore locations are sanitized daily including our warehouse & offices.
*Why was my order cancelled?
We will be unable to process your order/item if one of the following scenarios takes place:
Order Verification - Wrong Phone Number
Our team was unable to reach you on your shared contact details.
*Item not Fulfilled by Supplier
The item(s) you purchased were not delivered to us by the supplier on time.
Wrong country selected
Your order will not be processed if you have selected the wrong country page while placing it.
*Payment on Hold
This doesn't happen usually, however, there are certain transactions that are held by the payment system if it detects an issue.
In such a case, the order will not be processed without ID (Government ID of the cardholder / Passport) details. The name on the ID shared must match the name of the cardholder so we can process your order.
ID was not shared
We will not be able to process your order in case we reached out to you for your ID but didn’t hear back from you
In case of a duplicate order placed within the same time span, our team will request you give a confirmation on the second order placed, otherwise, we’ll just go ahead and cancel it.
*Please note - When we are unable to process an order, it will be automatically cancelled. You will receive an email confirmation notifying you of the same.
*One of the item(s) has been cancelled from my order, why?
Ans: We want to make sure that everything in your order is in perfect condition before sending it out to you.
Sometimes, the item or the size you have bought was the last piece we had in our inventory, and during the usual quality check, it doesn’t pass as it was not in a condition we would want you to have and thus it gets cancelled.
Please check the email updates from us as it will contain the latest information about your order and any refunds where applicable.
*Some items from my order got cancelled, how do I get my refund?
If you have paid via PayPal, we will refund the paid value of these cancelled items in the form of Namshi Credit & you will receive an email with your new Namshi credit balance once your refund is complete.
If you have opted for cash on delivery, you will only have to pay the amount for the items being shipped to you.
If you have paid by credit/debit card, the funds paid are reserved by the card-issuing bank - we don't actually claim the money until your order is shipped and handed over to the carrier partner. The Bank releases the payment to us only for those products which get shipped. For more information, we would suggest you to reach out or make a correspondence call with your card issuing bank.
In case you cancel your order or one of the items from your order before shipping, it may take up to 7-10 working days for your card issuing bank to make the cancelled order or item(s) funds available for you again. In some cases of a debit card, you might have to wait for your upcoming monthly statement or even 30 days (depends on the bank).